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Service & Support Overview
Service & Support Plans
Technical Helpdesk
Process Support
Product Support
Services for other lab equipment
 
Our service team provides dedicated support for automated bioprocessing systems, benchtop cell processing systems, automated cell culture systems and large-scale sample management installations.
View further information on our service and support.
Service Plans
• Comprehensive
• Assurance Plus
• Assurance
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Technical Helpdesk
• Office locations
• 24/7 helpdesk
• Email & telephone support
• Onsite service engineers
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Process Support
• Applications support
• Protocol development
• System & site review
• Validation & GMP compliance
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Product Support
• Operator & maintenance training
• System & software upgrades
• Preventative maintenance visits
• Lab relocations & decommissioning
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Services for other lab equipment
• Installation
• Preventative maintenance
• Onsite repair services
• Custom support
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Royston Office: Tel: +44 (0) 1763 227200 | European Service & Support: Tel: +44 (0) 1763 227333 | US Service & Support: Tel: +1 302 478 9060